At PlanTheFam we recognize that privacy is extremely important for everyone: you, us, and every other customer or user of our network or associated services.

We are extremely sensitive to the issues of online privacy and electronic security, and realize that we will only build trust with our customers by treating your privacy concerns seriously and with the utmost care. PlanTheFam wants you to know we will always do whatever possible to ensure a secure and private environment to maintain your unquestioned trust.

Contacting Us About Your Privacy

We understand that your personal privacy, and the security of your transactions with us, is of paramount importance to you. PlanTheFam has therefore adopted data-protection policies with respect to your online privacy and security.

PlanTheFam's Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business.

In order to ensure that we meet and maintain our privacy standards, we have appointed a Privacy Officer. Should you wish to contact us in relation to questions or concerns you have regarding PlanTheFam and your privacy, please email us at

Changes to PlanTheFam's Privacy Policy

We may make alterations or additions to this Policy from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any policy changes on this page and, if the changes are significant, we will also provide a more prominent notice.

We require that all of our customers agree to abide by our Privacy Policy as part of our terms of trade. This Policy also applies to users of our web site who are not customers of PlanTheFam.

What Information Do We Collect

PlanTheFam collects different information about you at different times. There are two broad categories of information which we may collect from you:

1. Aggregate data.

In addition to the information you specifically provide, the PlanTheFam website employs software to collect information about the number of visitors coming to the site. No personally-identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to optimize our goods and services (including our webpages) for your computer, to improve PlanTheFam's technical structure and performance, and to determine which areas of our website are the most popular with our customers.

2. Cookies.

When you visit PlanTheFam, we send one or more &rsqou;cookies&rsqou; (a small file containing a string of characters) to your computer. Cookies are pieces of information that a website transfers to an individual's computer in order to allow that website to store information about user preferences. Cookies are used to collect "session ID's". Most internet browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However you may find that this reduces the functionality of this site.

How Do We Use Personal Information We Have Collected

We will treat all information we collect from you as strictly confidential. PlanTheFam does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, license, share or pass onto any third party any personal information that you may have provided to us (unless we have your express consent to do so), other than in the circumstances set out below.

We will disclose your personal information, without notice or consent, only if:

  • We are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or website;
  • To protect and defend the rights or property of PlanTheFam;
  • If we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
  • If we sell our business, or part of it; and
  • In extreme circumstances, to protect the personal safety of users of PlanTheFam's services, its website, our staff or the public.


PlanTheFam strives to ensure the security, integrity and privacy of information and data provided by our customers.

We have implemented security features in our database to protect your personal information from unauthorized access. We maintain our servers in a controlled, secured environment. Only staff members who need to have access to your personal information in order to perform their job functions are authorized to access the database. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

All information on our site is encrypted using Secure Socket Layer (SSL) technology - one of the most prevalent and secure systems available online. SSL is an extremely complex form of cryptography that makes it virtually impossible for a third party to decrypt any personal information you provide. You can rest assured that your personal information is protected when transmitted online. You can find detailed information about SSL technology and how it works online using any of the search engines.

Unfortunately, constant changes to the internet and technology mean that no data transmission over the internet can be guaranteed to be 100% secure, or safe from attack by unauthorized intruders.

How to Access or Correct Your Personal Information

From time to time you may need to update your personal information. If you contact us via telephone, you will need to answer a few security questions before any personal information is revealed or amended.

Complaints and Questions

If you have a complaint or query about any aspect of our Privacy procedures, please contact our Privacy Officer at We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to your local state-based Privacy Commissioner.

Stopping PlanTheFam promotional emails

You may stop the delivery of future promotional emails from PlanTheFam by following the specific instructions contained in the email you receive. These instructions will tell you how to remove your name from our promotional email list.

Privacy on the Internet

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer, or are using a computer in a public place such as a library or internet cafe. You as an individual are responsible for the security of and access to your own computer.

Whenever you voluntarily disclose personal information over the internet you should be aware that this information can be collected and used by others.

Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information.

Please be careful and responsible whenever you are using the internet.